Top-quality hygiene paper, Swiss-made.
Free delivery
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General information

How does the subscription model work?

For selected products, you can choose between a one-off order or a standing order with automatic delivery. The following delivery intervals are available: weekly, every 2 weeks, every 3 weeks, monthly, every 6 weeks, every 2 months, every 3 months, half-yearly and annually. Your order will be triggered automatically according to the selected interval, so you don’t have to worry about reordering. There is no minimum term – the standing order can be cancelled at any time free of charge.

How can I cancel my standing order?
Log in to your account and open the Standing Orders menu. In this menu, you will find all your standing orders. By clicking on the Configure button, you can adjust your standing orders and also cancel them free of charge.
Can the products also be ordered from retailers?
No, Tela pro products are not available in brick-and-mortar stores.
Do you also offer custom printing?
No, custom printing is not available. However, our product range is constantly adapted and optimized to meet our customers’ needs.

Ordering & Delivery

How can I change my order?
As long as the order status is still ‘open’ or ‘in progress’, you can contact us via our contact centre orby emailing kontakt@telapro.chto let us know about any changes you’d like to make. 
The order was delivered damaged. What can I do?
We’re sorry to hear that your order arrived damaged. Please contact our customer support team by email (kontakt@telapro.ch) and send us a photo of the damaged item. We’ll look into your enquiry straight away and find a suitable solution for you as soon as possible.
Do you also deliver on Saturdays?
Deliveries are made on working days from Monday to Friday. In the event of a local public holiday, the delivery will be postponed to the next working day.
Can I change or cancel my order after it has been placed?

Once your order has been placed, you can no longer amend it. As long as the delivery has not yet reached "Dispatched" status, you can contact our customer service team by email with your changes. 
kontakt@telapro.ch

How much are the shipping charges?
No shipping charges are applied. Shipping is therefore free of charge.
How long does delivery take?
Orders placed before 4 pm will be dispatched within 2 working days.
Do you deliver only within Switzerland or also internationally?
Deliveries can only be made within Switzerland or Liechtenstein.
How do I place an order?
Select the products you want from the online shop and add them to your cart using the ‘Add to cart’ button. You can specify the quantity you require. You can then create an account or place your order as a guest. You can select your payment method at the end of the checkout process and place your order.
Can I also collect my order?
You can conveniently collect your order from our collection point at our production site. 

Address:
Sandackerstrasse 3
5014 Gretzenbach
Can I return an order?
For quality and hygiene reasons, hygiene products such as toilet paper, folded hand towels or similar hygiene papers cannot, unfortunately, be returned. This ensures that our products always meet the highest quality standards. If you wish to return a non-hygiene item (e.g. a dispenser), please contact us in advance by email at kontakt@telapro.ch. We will then let you know how to proceed.

Payment

What payment methods do you accept?

We offer the following payment methods: 

  • Credit card
  • Twint
  • Invoice
Why can’t I pay by invoice?

We offer payment on account via Billie. With this option, you can receive your order and pay the invoice at your convenience within 30 days.

If the option does not appear at checkout, this is usually due to an automatic credit check carried out by Billie in the background. In this case, we recommend that you contact Billie Support directly.